When speaking to the Agent, speed things up by describing what Pass you are signed up to, which games aren't downloading and detail each of the steps you have tried above. Eventually it will offer to connect you to an Agent. Hit Ask A Question and wade through the chat bots responses - it will almost certainly confuse XGPPC for the Xbox One version, at the time of writing - by clicking "No" after every answer.
Skip all the usual guff by using this link, which already selects Xbox on Windows 10 for you. So if none of the above solutions have worked, the Chat is really your next best bet. It was the process that our friendly neighbourhood Microsoft support agent suggested and carried out for us. Still stuck? Skip the help pages and live chat to a human beingHonestly, that last trick didn't come from us, or some forum reply buried out in the wilds of the internet.
Once you're back up and running, hopefully you should finally be able to download anything you want from Xbox Game Pass for PC. Get-AppxPackage -AllUsers| Foreach We'd recommend restarting your computer at this point. Allegedly, if you have managed to download and start the affected games for the first time, you should be able to return to your normal account and continue playing.ĭelete the Microsoft Store and Restore it with Windows Powershell To ensure that you are running the Store or the Xbox (Beta) App as an Administrator, search for either program in the Search bar, right click on the correct result and hit "Run as administrator". Warning - make sure you've saved everything you need to save, as this will log out the main user account. There's an option to sign in as a local administrator here. To check your Administrator privileges or to sign in as a local administrator, head to Start > Settings > Accounts > Your info. While neither of these methods fixed our particular issue, there certainly seems to be enough evidence around that the method may work. Make sure you are the Administrator, or set up a local AdministratorSome have reported that some games downloads will get the 0x80070005 error if you are not currently running Xbox (Beta) or the Store as your system Administrator, while others say you have to specifically open the App as a local Administrator (as in, a PC user not logged in to a Microsoft account) and only log in to Xbox (Beta) once it has opened. Games seemingly affected by this issue include Vampyr, Hollow Knight and Undertale, though it's unclear if every user has the same experience. This is where we found that players could download some things, and not others - most often getting the 0x80070005 error code. Log in to your XGP linked account and you should see a dedicated store for your Game Pass games that can be downloaded on PC. You can get the Xbox (Beta) app from the Windows Store. This is where I first found success with a few of the games, if not all of them. So if you're having trouble with the good old Windows Store, download the Xbox (Beta) app and try and download a game from there. If the Store isn't working, try downloading the Xbox (Beta) appĪs far as we can tell, the Xbox (Beta) app is supposed to be where we will eventually browse and download or Xbox Game Pass for PC games once this stumbling launch period is over.
Back up everything before you make a manual update.
Warning - sometimes there's a reason Microsoft haven't rolled out a new Update to your system yet, and it might be because there's still some tinkering to do. You can skip the queue and download the latest build directly from here. If you're not convinced you have the latest Update from the automated service, it may be that it hasn't officially rolled out to your area yet. From there, you may seem some updates already pending, or you can select "Check for updates" and see what the program throws back at you. To use the on-board Windows Update tool on your PC, just click your Start button, and then go to Settings > Update & Security > Windows Update. So if things break, first check that the next Update won't fix the problem. As Microsoft continue to try and integrate all of their services, it's sensible to assume that future Windows updates could change how the Store works and therefore how XGPPC works. Despite rolling out Xbox Game Pass for PC in mid-June, the functionality to download the games within it was included in the ironically named May 2019 update, which didn't come out for several days after XGPPC's launch. Almost as redundant a piece of advice as "have you tried turning it off and on again", nevertheless it's worth checking you have the very latest public version of Windows on your machine.